Shipping policy

At SouqBerg, we aim to deliver your everyday problem-solving essentials quickly and reliably. All orders are fulfilled through our dedicated local logistics and fulfillment partner network.

1. Order Verification & Processing

  • Verification: To minimize failed deliveries, all Cash on Delivery (COD) orders may require a quick phone or SMS/WhatsApp confirmation prior to dispatch.
  • Processing Time: Once confirmed, orders are processed and packed at the fulfillment hub within 1 to 2 business days (Monday through Saturday).
  • Orders placed on Sundays or public holidays will be processed on the next business day.

2. Delivery Estimates

Once dispatched from our local fulfillment center, standard delivery transit times are as follows:

  • Major Urban Centers: 2 to 4 business days
  • Regional & Outlying Areas: 3 to 6 business days

Please note: Transit times are estimates and may occasionally vary due to courier routing, extreme weather, or regional holidays.

3. Shipping Rates

  • Standard Delivery: Flat-rate shipping or free shipping promotional rates will be calculated and displayed clearly at checkout before you confirm your order.
  • No unexpected handling or dispatch fees will be charged beyond what is shown in your order summary.

4. Order Tracking

As soon as your package is scanned and handed to the local courier partner, you will receive a tracking link via SMS and/or email. You can use this tracking number to monitor your package's delivery progress in real time.

5. Cash on Delivery (COD) Guidelines

  • Please ensure that the delivery address and contact phone number entered at checkout are accurate and reachable by the courier driver.
  • Have the exact cash amount ready at the time of delivery to avoid courier delays or re-delivery attempts.
  • Courier drivers are not authorized to open parcels before receiving payment. If you inspect the item afterward and find any defects or discrepancies, please contact our support team immediately under our Return & Refund Policy.

6. Undelivered or Returned Parcels

Couriers typically make up to two to three delivery attempts. If an order cannot be delivered due to an incorrect address, an unreachable contact number, or refusal at the doorstep, the package will return to the fulfillment center, and future COD orders may be restricted.

7. Questions & Support

If you experience any delay or tracking issues with your shipment, contact us at support@souqberg.store with your Order Number, and our team will coordinate with the courier on your behalf.